Frequently Asked Questions
Everything you need to know about your Juicy Couture shopping experience.
How can I track my Juicy Couture order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your door.
What is your return policy for apparel and accessories?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, unwashed, and with all original tags attached. Please note that certain items like intimates and final sale products are non-returnable.
How do I know which size to order?
Each product page features a detailed Size Guide to help you find the perfect fit. Our iconic velour tracksuits typically run true to size, but we recommend checking specific measurements for our contemporary collections.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna.
How should I care for my Juicy Couture velour tracksuit?
To maintain the plush texture of your velour, we recommend machine washing inside out in cold water on a gentle cycle. Tumble dry on low heat or lay flat to dry. Avoid ironing directly on the velour fabric.